Shipping Policy


Aly & Ava's main office is located in Victoria BC, Canada and we have warehouses in Seattle and overseas. Please read our shipping guidelines below:

  • Please allow 10-15 business days for shipping in the USA and up to 50 working days in ALL other countries.
  • Once your order is placed, we process the payment within 12 hours and your order is fulfilled within 5 days.
  • All orders will receive a confirmation email when the order is placed and another email when their order has been fulfilled and ready to ship (please check your junk spam mail if you cannot see it).
  • Please note when ordering a variety of different products in one order that each product will arrive separately due to our multiple warehouses for different products. 
  • Cancellations can be made within 12 hours of your order. Once we have fulfilled and shipped your order, you cannot cancel an order.
  • If you have made an error in your address, please email us ASAP. We cannot guarantee the change in address if the order is already fulfilled and processed to ship. We are not responsible for address changes after 12 hours.
  • Please note that we are not held responsible for any import duties or taxes. Some of our products come from our overseas warehouse and you may need to pay import duties or taxes, especially living outside of the USA. 

For any further questions, please email us at support@alyandava.com - We typically reply within 24 hours.

Updated Nov 2018.